BlockFi Help Center

1. Accessing the Official Login Page

Always start by visiting the official BlockFi website or app. Confirm the address begins with https:// and contains the verified BlockFi domain. Avoid links from messages, pop-ups, or unverified emails.

2. Step-by-Step Login Process

1. Enter your registered email address on the login form.
2. Input your secure password. Use a password manager for accuracy.
3. Complete two-factor authentication (2FA) if enabled.
4. Click “Sign In” to access your account dashboard.

3. Enabling Two-Factor Authentication (2FA)

2FA adds an extra layer of protection beyond passwords. Use an authenticator app like Google Authenticator or Authy instead of SMS to avoid SIM-swap risks.

• Navigate to Account Settings → Security.
• Scan the provided QR code with your authenticator app.
• Store backup codes in a secure offline location.

4. Resetting Your Password

If you’ve forgotten your password:

• Click “Forgot password?” on the login page.
• Check your inbox for the password reset email.
• Follow the link to set a new, unique password.

Tip: Use a long passphrase mixing letters, numbers, and symbols. Avoid using the same password for multiple accounts.

5. Fixing Common Login Problems

• Verify your email and password are correct (watch for typos).
• Ensure Caps Lock is off.
• Clear browser cache or try a private window.
• Disable extensions temporarily if the page fails to load.
• If your account is locked, wait for the timeout or follow recovery prompts.

6. Security Best Practices

• Enable 2FA for all logins.
• Keep your software and browsers updated.
• Never share verification codes or credentials.
• Beware of phishing emails pretending to be from BlockFi.
• Bookmark the official BlockFi site for quick, safe access.

7. Recognizing Phishing Attempts

Phishing scams often mimic official communications. Red flags include urgency, suspicious links, or unexpected login alerts. When in doubt, navigate directly to the official site instead of clicking any email link.

8. Mobile App Login Tips

Download the official BlockFi mobile app only from the App Store or Google Play. Verify the developer name and reviews. Use Face ID or fingerprint unlock, paired with 2FA, for secure access on the go.

9. Account Recovery & Support

If you lose access to your account or 2FA device, contact BlockFi support. You’ll need to verify your identity using official documents before recovery can proceed.

10. Summary

Logging in to your BlockFi account safely involves verifying the official site, using strong passwords, enabling 2FA, and staying alert to suspicious activity. Following these steps ensures your digital assets remain protected while you manage your portfolio with confidence.